Processing Time
Our fulfillment center diligently processes all orders within a timeframe of 1-2 business days, excluding Sundays. This processing time ensures that your selected items are prepared and ready for dispatch. If, for any reason, there is a delay in processing your order, we will promptly notify you via email.
Transit Time
Once your order has been processed and dispatched, you will receive an email containing a tracking number.
Please note that these shipping times are approximate, and during peak seasons, there might be occasional delays in the arrival of your package.
Regrettably, we are currently unable to deliver to US military bases, and we apologize for any inconvenience this may cause. Additionally, please be aware that shipping to multiple addresses within the same order is not supported.
Tax Policy
We do not impose taxes on any orders. The displayed product prices are inclusive of all applicable taxes.
Shipping Delays
In the unlikely event that your package takes more than 30 days to reach you, we commit to reimbursing the entire order amount. If your package does not arrive within the expected timeframe, please submit a request, and we guarantee a response within 12 hours. Your understanding and support are greatly appreciated.
If your shipping tracking code indicates completion, but your order has not been received, we recommend thoroughly checking your surroundings, as it may be concealed. If the issue persists, kindly contact the designated shipping company mentioned in your shipping status email notifications. Should the matter remain unresolved, reach out to our support team at support@pinnaclesway.com, and we'll be happy to assist you.